Jobs

Factory is seeking a Technical Support Engineer to join their team in San Francisco, CA, focusing on ensuring customers maximize value from their developer-centric platform. This role involves solving complex customer challenges related to architecture, performance, and operations, while also advocating for customer needs within product and engineering teams. The ideal candidate will have strong programming and operational experience, excellent communication skills, and a genuine desire to help customers succeed. You will contribute to internal tools, diagnostics, and collaborate cross-functionally to drive data-informed decisions, helping to shape how autonomous software is built and delivered.