Jobs

Discord is seeking a Senior Manager, Learning & Policy Implementation (T&S) to lead the operational knowledge infrastructure for its Trust & Safety and Customer Experience organizations. This role involves managing a team, setting documentation standards, and overseeing the end-to-end implementation of safety policies. The ideal candidate will have 10+ years of experience in T&S operations, 3+ years of management experience, and a proven track record of building and restructuring operational functions. This position requires strong leadership, cross-functional influence, and the ability to translate complex policies into actionable practices to ensure a safe and consistent user experience.