Jobs

Genius AI is seeking a Strategy & Operations Manager for their Customer Experience team to drive scalable customer support solutions. This role involves building cost models, automation strategies, and cross-functional playbooks from scratch, focusing on leveraging AI to reduce headcount growth. The ideal candidate will have 5+ years of strategic operations experience, a bias for action, and proficiency in SQL and data analysis. You will work closely with Product and Engineering to improve core products and operational efficiency, reporting to the Director, CX Ops & Fraud.