Jobs

Vercel is seeking a Director, Customer Support Engineering to lead their Americas teams, focusing on delivering an AI-native, developer-first support experience. This role involves owning platform support outcomes, scaling with AI, and fostering an engineering-first culture. The ideal candidate will have 7-10 years of experience leading highly technical support organizations, a deep understanding of modern app development, and a proven track record of improving customer satisfaction and efficiency through automation and data-driven insights. You will be instrumental in shaping the future of support at Vercel, ensuring exceptional customer experience for their critical web deployments.