Solutions Engineer Operations Partner Success Spain - Remote Spain - Remote Portugal - Remote United Kingdom - Remote United Kingdom - Hybrid Full Time About MoonPay Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet. Why? Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many. What we do MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship. Proven at scale Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day. We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable. But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be. If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background. Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal. BLOCK Values We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values: B - Be Hungry L - Level Up O - Own It C - Crypto Curious K - Kaizen Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot. Benefits & Perks 💡 💰Competitive salary package 🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay 📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards 🚀 Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant. 🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off) 🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours 🩺 Private Healthcare benefits: To protect you and your loved ones 🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought 📚 Annual training budget: We support your training journey every step of the way 🪑 Home office setup allowance: Create the home office of your dreams 👛 Remote working allowance: Those working fully remotely get a little extra for utilities 💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN 💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC ✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons 🚀 Working in a disruptive and fast-growing company where excellence is rewarded Commitment To Diversity At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence. MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process. About the Opportunity

n this role, you will own the technical side of partner integrations from start to finish, including pre-sales solutioning, hands-on integration support, production troubleshooting, and product feedback loops across all four of MoonPay’s product lines: Ramps, Deposits, Swaps, and Virtual Accounts.

You will sit within the Solutions Engineering team, part of the broader Partner Success Operations team, and work closely with Payments Ops, KYB/KYC, Fraud, Product, and Engineering teams day to day.

Your work will directly impact partner time-to-go-live, integration quality across MoonPay’s active partners, and the health of integrations for some of the most recognized brands in crypto.

This is a great opportunity for someone who is technically sharp, thrives in fast-moving environments, and wants early ownership of real partner relationships at a company that is trusted by 30 million customers and 500+ ecosystem partners worldwide.

What You Will Do

Own first-line triage for partner integration issues across Ramps, Commerce, Swaps, and Iron - diagnosing API errors, signature failures, webhook issues, and widget bugs, and coordinating resolution with Engineering and Payments Ops.

Support each partner’s technical integration from sandbox testing through launch and into production - translating requirements into integration plans covering API, SDK, webhook, and widget paths.

Conduct pre-go-live reviews to verify acceptance criteria compliance, disclaimer implementation, and integration quality ahead of partner launches.

Investigate volume anomalies flagged by Payment Ops - trace root causes across integration changes, traffic shifts, and configuration issues.

Support technical discovery and demo calls for both engineering and business audiences alongside senior SEs and the Partnerships team.

Write integration runbooks, partner-specific guides, and FAQ documentation to reduce repeated inbound support and help partners self-serve.

Relay partner technical feedback into structured themes for Product and Engineering roadmap input, and participate in infra change communications to partners.

Manage partner API keys, sandbox accounts, and test environments; contribute to internal tooling and developer documentation improvements.

About You

You are technically sharp, relentlessly organized, and energized by helping partners succeed. You don’t wait to be told where the problem is - you find it, debug it, and loop in whoever needs to be involved to fix it. You communicate clearly across audiences, take ownership of your work without being asked twice, and hold yourself to a high standard even when things move fast. You are curious about crypto and payments infrastructure - not just as a job requirement, but because you find it genuinely interesting.

Must-have experience and skills

2-3 years in Solutions Engineering, Integration Engineering, Developer Relations, Technical Account Management, or a similar technical partner-facing role.

Solid understanding of REST APIs, webhooks, and SDK integration patterns - comfortable with Postman and cURL, able to read and debug API responses independently.

Basic scripting ability in Python, JavaScript, or similar - for building demos, automating tests, or contributing to internal tooling.

Familiarity with AI coding tools like Claude Code, Cursor or Codex.

Some exposure to payments infrastructure: fiat rails, crypto on/off-ramps, settlement flows, or similar - FinTech or crypto context preferred.

Strong written and verbal communication skills - able to translate technical issues clearly to both engineering partners and non-technical business stakeholders.

Highly organized with the ability to manage several integration projects simultaneously without dropping the ball.

Based in Europe with the right to work in your country of residence (no visa sponsorship available).

Nice-to-have experience

Familiarity with blockchain concepts: wallets, gas, stablecoins, transaction confirmation and signing.

Experience with B2B SaaS or FinTech integrations - virtual accounts, BaaS, embedded finance.

Exposure to KYB/KYC onboarding flows and identity verification platforms (e.g., SumSub).

Experience with MoonPay’s products as a developer or end user.

Prior work at a high-growth startup.

Bonus Points

Stand-out extras that will get our attention.

You have integrated a third-party payments SDK or API and shipped it to production - and can talk through what went wrong.

You have worked across multiple Tier 1 partners simultaneously and maintained SLA across all of them.

You have experience at a crypto payments infrastructure company (on/off-ramp, virtual accounts, stablecoin rails, or similar).

You have tested and built a working demo using one or multiple MoonPay products in sandbox or production.

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