Jobs

Relay is seeking a Senior Manager, Customer Success to lead and develop a team of 7-10 Customer Success Managers, driving segment performance and customer value. This active GTM leadership role involves elevating account strategy, owning retention and expansion outcomes, and acting as a strong cross-functional partner. The ideal candidate will have 8+ years in customer-facing roles, with at least 3 years in a direct leadership position, and a proven track record of developing teams and managing complex enterprise accounts. You will be instrumental in shaping customer outcomes and influencing Relay's GTM strategy.