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Senior Manager, Customer Success
Senior Manager, Customer Success
VestaAbout the role
Vesta is seeking its first Senior Manager, Customer Success to define and own the post-implementation customer experience for a portfolio of lenders. This foundational role focuses on driving adoption, engagement, and value realization, acting as a strategic partner to customers. The successful candidate will also build the Customer Success function from the ground up, including defining playbooks, metrics, and hiring the initial team. This high-impact position requires a blend of strategic thinking and operational rigor to ensure customer success and shape the future of the function at Vesta.
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