Jobs

Gong is seeking a Senior Customer Success Manager to join their new Industry Expansion (IX) team, a foundational role in a "startup within a startup." This role involves acting as a strategic advisor to revenue leaders, driving customer engagement, adoption, and retention within emerging industries. The ideal candidate will have 2+ years of B2B enterprise SaaS customer success or consulting experience, with a focus on financial services or healthcare, and a proven track record of managing a book of business and driving quarterly metrics.