Jobs

Island is seeking an experienced, hands-on Technical Support Team Lead to manage and grow a local team of 7+ Technical Support Engineers at their Dallas HQ. This "Player-Coach" role involves 60% technical escalation and mentorship, and 40% people management, focusing on complex troubleshooting and process improvement for their enterprise browser platform. The ideal candidate will have 5+ years in technical support for Enterprise B2B SaaS/Cybersecurity and 2-3 years of leadership experience, with a strong technical background in identity, networking, and operating systems. This is a 100% in-office position, emphasizing face-to-face collaboration and an exceptional customer experience.