Jobs

Ethos is seeking a Quality Assurance Associate to assess the quality of support provided by their CX team, ensuring accuracy and conformity to company policies. This role involves reviewing case work and communication, identifying areas for improvement in training materials, and using a quality monitoring data management system for scoring. The ideal candidate will have 1-2 years of experience in customer support or a related field, strong attention to detail, and problem-solving skills, with a relentless focus on enhancing the customer experience.