Jobs

Gong is seeking a Principal Analyst- CX Automations to lead the creation of customer-facing intelligent workflows, enhancing the customer journey. This role involves designing and implementing sophisticated automations using tools like Workato and LLMs, optimizing AI-driven self-service, and analyzing data to continuously improve customer experience. The Principal Analyst will also influence Gong's product strategy and collaborate cross-functionally to deliver measurable results. Candidates should possess deep automation expertise, a customer-centric mindset, and strong problem-solving and communication skills.