Jobs

Relay is seeking a Director, Customer Success Enablement to transform their CS operations from bespoke judgment calls to documented, repeatable processes. This builder's role focuses on codifying CS motions, creating AI-leveraged training content, and driving behavior change across the CS tech stack. The ideal candidate will have 7+ years of experience in customer-facing roles, a proven ability to build and implement frameworks, and demonstrated use of AI for enablement. You will partner cross-functionally to ensure CS initiatives are effective and measurable, ultimately scaling the impact of Relay's Customer Success team.