Jobs

Discord is seeking a Director of Customer Experience to lead an AI-powered transformation of its global support strategy, serving tens of millions of users. This high-impact role involves defining and driving CX transformation, leading a global team of in-house specialists, and owning the end-to-end user support experience. The ideal candidate will have 10+ years in CX, a proven track record of AI-powered support modernization, and exceptional people leadership skills. This senior leader will champion AI-first support models and partner cross-functionally to improve the user experience.