Jobs

Scotch is seeking a Tier 2 Technical Support Specialist to serve as a senior escalation point for complex technical issues related to their Android-based POS platform and hardware ecosystem. This role involves diagnosing, troubleshooting, and resolving issues for customers, collaborating with engineering, and creating documentation. The ideal candidate will have 1-5 years of technical support experience, strong troubleshooting skills for software and hardware, and a customer-focused mindset. This is an opportunity to solve meaningful technical problems and grow expertise within a fast-growing company modernizing the beverage alcohol market.