Jobs

Allica Bank is seeking a Customer Success Team Lead to manage a team of Customer Success Executives, guiding qualified SME prospects through their onboarding journey to convert them into active Allica business current account holders. This role involves coaching the team in consultative sales, ensuring excellent customer experience, and being accountable for team performance across the onboarding process. The successful candidate will collaborate extensively with various internal teams to improve the customer experience and remove friction. We are looking for someone with team leadership experience, an understanding of SME financial products, and a proven track record in telephone-based lead generation with established SMEs.