Technical Product Manager, Sr Staff (R5032) Aircraft Operations Division Customer Operations Dallas, Texas Dallas, Texas Full Time Employee 190000 - 290000 Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI is seeking a Sr Staff Technical Product Manager to define and drive the business and operational performance of sustainment across our UAS platforms and support systems. This role sits within the Aviation Sustainment team and owns the integration of sustainment operations, financial performance, logistics strategy, and fleet readiness outcomes to enable scalable, profitable product support. You will operate at the intersection of sustainment, operations, business management, and program execution to ensure sustainment products and services are structured to maximize fleet availability, operational responsiveness, customer value, and long-term profitability. This role will help establish the framework for future Performance-Based Logistics (PBL) and global sustainment offerings by integrating maintenance performance, operational analytics, forecasting, supply chain strategy, and customer support into a cohesive sustainment business model. Job Description: Shield AI is seeking a Sr Staff Technical Product Manager to define and drive the business and operational performance of sustainment across our UAS platforms and support systems. This role sits within the Aviation Sustainment team and owns the integration of sustainment operations, financial performance, logistics strategy, and fleet readiness outcomes to enable scalable, profitable product support. You will operate at the intersection of sustainment, operations, business management, and program execution to ensure sustainment products and services are structured to maximize fleet availability, operational responsiveness, customer value, and long-term profitability. This role will help establish the framework for future Performance-Based Logistics (PBL) and global sustainment offerings by integrating maintenance performance, operational analytics, forecasting, supply chain strategy, and customer support into a cohesive sustainment business model. #LI-JM1 #LE Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information. ### Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. What you'll do:

Define and manage sustainment performance metrics across fleet readiness, maintenance burden, turnaround time, material consumption, and operating margin

Drive sustainment business strategy and operational execution to improve profitability, forecast accuracy, and customer support performance

Partner across Aviation Support, Engineering, Supply Chain, Flight Operations, and Program Management to align sustainment execution with operational and financial objectives

Establish scalable sustainment business processes supporting future PBL, CLS, spares, repair, and global support offerings

Develop forecasting models for sustainment demand, repair flow, material requirements, and fleet support capacity planning

Drive data-informed decision making using maintenance, reliability, operational, and financial analytics

Support sustainment proposal development, pricing strategies, Basis of Estimate (BOE) development, and customer engagements

Identify and drive improvements in sustainment cost structure, supply chain performance, and operational efficiency

Develop executive-level reporting and dashboards providing visibility into sustainment health, risks, opportunities, and business performance

Support transition from prototype support concepts to scalable operational sustainment models

Required qualifications:

Bachelor’s degree in business, finance, engineering, aviation, or related field

10+ years of experience in aerospace & defense business operations, sustainment, program finance, logistics, or product support environments

Experience managing financial and operational performance across sustainment, repair, spares, or aviation support activities

Strong understanding of sustainment drivers including maintenance operations, forecasting, readiness, supply chain, and lifecycle support

Experience working cross-functionally across operations, engineering, supply chain, finance, and program management organizations

Ability to translate operational and financial data into actionable business and sustainment decisions

Experience supporting proposal development, pricing strategy, and contract execution

Preferred qualifications:

Experience supporting aviation, UAS, or defense sustainment programs

Familiarity with Performance-Based Logistics (PBL), Contractor Logistics Support (CLS), or Integrated Product Support (IPS) concepts

Experience supporting international programs, FMS, DCS, or global sustainment operations

Experience with ERP, MRO, logistics, or fleet management systems

Familiarity with CBM+, reliability analytics, or sustainment performance modeling

MBA or advanced business degree preferred

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