Jobs

Loop is seeking a highly autonomous Senior Customer Success Manager to own a portfolio of strategic, global customers, driving retention, expansion, and long-term partnership value. In this in-person role based in Chicago, NYC, or SF, you will act as a trusted advisor to executive stakeholders and ensure customers realize measurable ROI from Loop's AI-powered Logistics Data Platform. The ideal candidate will have 6+ years of relevant experience in customer success or account management, with a strong background in logistics/supply chain and a proven track record of driving renewals and expansion within enterprise accounts. You will leverage your analytical skills and executive presence to translate data into actionable insights and influence product direction based on customer needs.