Jobs

BackOps is seeking a Customer Success Manager to build deep customer relationships and drive measurable value for a portfolio of accounts in the logistics and supply chain sector. This role involves serving as a trusted advisor, understanding customer goals, and proactively guiding adoption and growth. The ideal candidate will have 5+ years in a customer-facing role, a strong track record of building relationships, and the ability to collaborate cross-functionally with product and engineering teams. You will own the end-to-end customer relationship, from onboarding to renewal and expansion, ensuring customer needs shape product development while focusing on their outcomes.