Jobs

Anthropic is seeking a Scaled Customer Success Manager to drive adoption, retention, and expansion for a large portfolio of Commercial and Enterprise customers using innovative, scalable approaches. This role involves pioneering digital-first and one-to-many customer engagements, including leveraging AI-powered processes to enhance the customer experience. The ideal candidate will have 3-5+ years in customer-facing roles, experience with digital customer engagement, and a strong technical aptitude with enthusiasm for AI. You will collaborate cross-functionally to optimize engagement models and channel customer insights to product and leadership.