Jobs

Flai is seeking a Customer Success Manager in the Chicago area to be the crucial link between their AI-native communications platform and car dealerships. This role involves owning the full customer lifecycle, from onboarding and driving adoption to managing relationships, handling escalations, and ensuring renewals and expansion. The ideal candidate will have proven customer success experience in an early-stage B2B SaaS environment, strong communication, and operational discipline, with a passion for customer outcomes and high ownership.