Jobs

Thatch is seeking a Field Account Manager (FAM) to provide high-quality, in-person support and ongoing education to employers, brokers, and members. This role involves partnering with Account and Implementation Managers to deliver onsite support, lead employer-facing programs, and deepen customer relationships. The ideal candidate will have 4+ years of customer-facing experience, exceptional communication skills, and a willingness to travel regularly to support customer engagements and open enrollment events. This position is perfect for someone who thrives in front of customers and wants to help shape a high-growth company's customer experience.