Jobs

As a Product Support Specialist at Anthropic, you will be crucial in safely delivering AI to the world by managing user needs, investigating issues, and providing high-touch support to strategic customers. This role involves becoming an expert in all Anthropic products, handling diverse support cases from individual questions to complex API debugging, and communicating empathetically with various user personas. You will also contribute to improving support processes, enhancing the team's technical knowledge, and partnering with engineers to resolve user issues. We are looking for candidates with several years of technical product support experience in a high-growth tech company, including API debugging, who thrive in fast-paced environments and possess strong user empathy.