Jobs

Runpod is seeking an Account Manager to nurture and grow relationships with existing customers, focusing on retention, expansion, and ensuring clients maximize value from their AI infrastructure platform. This role emphasizes customer success and sales, driving renewals, upsells, and cross-sells rather than new business acquisition. The ideal candidate will have 2-5 years of experience in account management, strong technical acumen, and a solid understanding of key metrics like churn and net revenue retention. You will be responsible for managing a portfolio of accounts, conducting business reviews, and collaborating with internal teams to resolve issues and advocate for feature enhancements.